FREQUENTLY
 ASKED
 QUESTIONS

Need some help with your trip or a burning question that you need answered pronto? Just click on one of the sections below to find the answer. If you still can’t find an answer to your question, email our Customer Service team at team@springbreakguru.com.

General

Who runs SPRING BREAK Experience Fiji?

SPRING BREAK™ Experience FIJI is run by TourismHQ. TourismHQ is a New Zealand registered travel company which founded New Zealand’s first Fiji festival getaway with ‘BlueSky FIJI’ in 2012 and has since expanded into an array on incredible travel escapes each year from festivals to corporate, sports and charity.

What is included in the packages?

All packages include flights, accommodation, transfers, all your meals plus our massive lineup of entertainment, activities and additional unique experiences.

What is not included in the packages?

Packages do not include your drinks, travel insurance and activities like jet skiing!

Where can I find the Terms & Conditions?

You can view our Terms & Conditions here. If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing team@tourismhq.com

Is there an age restriction for SPRING BREAK Experience Fiji?

Yes, SPRING BREAK™ Experience FIJI is an 18+ experience from the date of departure. No exceptions.

Can I request for a name change?

Name changes are free up until 6 weeks out by signing in. To request a name change after this date for $100pp, please contact team@tourismhq.com. Strictly no name changes can be made within 30 days of the event. 

Can I change the details of those travelling with me?

We provide the ability to change your name, or those travelling with you free of charge up until six weeks out from departure. Past this date, each change will incur a $100pp fee. Strictly no name changes can be made within 30 days of the event. 

Accommodation & Flights

Are hotel deposits required?

The resort will take a copy of your credit card or visa debit card at the time of check-in, or if paying in cash at the end of your trip you’ll need to provide them FJ$500 cash bond. 

How do we get from the airport to the resort?

Once you’ve landed, you will travel from the airport to the port via bus, and then in a 98 ft private catamaran to the island.

Can I plug in my electrical equipment?

Fiji has the same electrical outlets and power supply as in Australia and New Zealand. If you can get it onto the island you can plug it in.

What is the cost of drinks at the resort?
  • Beers start from FJD$9.00 (NZD$6.30)
  • Spirits start from FJD$12.50 (NZD$8.70)
  • Soft drinks start from FJD$7.00 (NZD$4.80)
  • Cocktails start from FJD$23.50 (NZD$16.40)

The Resort also offers happy hours at numerous different times throughout the week.

Does my accommodation have free wifi?

There is wifi in the reception area. Please check with the front desk upon arrival.

Is there a fee for checked luggage with the airline?

Our flights for SPRING BREAK™ Experience FIJI include standard check-in and carry-on luggage. Please refer to Fiji Airways for more information on standard luggage allowances.

When can I find out about flight times and the itinerary for the event?

Flight times are details on the package pages. Your flight itinerary and tickets will be emailed to your party’s primary contact 2 weeks prior to departure. There are no physical tickets.

Booking

How much do the add ons cost?

We have amazing add ons you can add to your booking to make the most of your SPRING BREAK Experience.

  • Cloud 9 – $149pp – Cloud 9 is a two storey floating bar in the middle of the ocean, cost includes return transfers from the Resort and a $100 food and beverage voucher to spend on board
  • Sandbank Party – $70pp – Live it up in style and the world’s first entire island beach club! Experience white sand beaches, beachside cabanas, a resort style infinity pool.  Price includes transfers and a FJD$50 food and beverage voucher
  • Cloud break Surf Trip  – $150pp – Cloud Break is a world class left reef pass that is regularly voted one of the 10 Best/Most challenging waves in the world. Price includes transfers to and from the Resort and lunch at Funky Fish
  • Sandbank Party – $19pp – White sand, sound system and DJ decks all setup alongside an epic bar. Price includes transfers to and from the Resort
  • Instagram Shoot – $140 solo OR $160 couple – get your insta thread looking en pointe this SPRING BREAK Experience with your own private shoot.
  • Resort Credit – $250 OR $500 options available – Terrible at saving spending money as the holiday approaches? We’ve got you covered. Preload your resort account so you can make the most of the amazing activities available! Please note: all unused credit is non-refundable.
How do I book?

You can secure your spot with a $50pp deposit. This locks in  your package. Following payment of this deposit, you will receive an email with the option to pay upfront or opt into a weekly or monthly payment plan. You can also book any add ons at this stage!

What fees should I know about?
  • Airport Fees: Nil, we have this all covered in your package cost.
  • Additional Taxes: Nil, we have this all covered in your package cost.
  • Name change fees: Free of Charge until six weeks out from departure, following these changes will incur a $100pp fee. No name changes are possible within 30 days.
  • Card Fees: 2.8% is added on all credit and debit card transactions
  • Payment Plan Fee: A 9% admin fee is added for those opting to pay their balance on a monthly basis.
Can I extend my trip?

Flights are on the fixed dates as detailed when booking your package, however you’re welcome to remove your flights (deducting $600 from your package!) and you can stay in Fiji for however long you wish 🙂

Can I transfer my reservation to someone else?

In most cases, yes, you may transfer your reservation to someone else, free of charge, up until six weeks out from the trip. You can do this easily online by signing into your account. After this time the cost will be $100pp per change and all name change requests will need to be submitted in writing to team@tourismhq.com.

Payments & Refunds

How can I pay for my trip? 

After your $50 deposit you will have the option of paying the remainder upfront or choosing to pay in weekly or monthly instalments!

What payment methods are there?

All payments for security purposes are transacted by credit or debit card.

How can I work out my monthly payment plan costs?

Click here to launch our messenger bot ‘GURU’ he’ll be able to calculate your weekly or monthly instalments with ease for you! 

What currency and payment methods are available in Fiji?

All transactions on the island will be in Fijian Dollars. While at the resort you can charge your expenses back to your room and pay this amount via card or with Fiji cash at the end of your trip!

Can I stop or change details in my payment plan?

The instalment dates are set in stone as we have our own deadlines and payments to make to our key suppliers. Once you have started a payment plan you cannot change the dates, but you can pay it off in advance. 

In every confirmation email we send for paid instalments, the payment plan installation dates and amounts are listed for you when you log into your account. Please reach out to us PRIOR to the instalment date if you have any payment issues so we may do our best to assist you. If you reach out to us post the payment date, please bear in mind our options may be limited.

If you absolutely can’t make your payment, email us at team@tourismhq.com to see other options you may have.

What do I do if my credit card declines?

Always contact the issuing bank first. There may be security measures that the bank uses to protect you from fraud. Once you confirm your identity and explain your situation, they should typically allow your next charge.

What happens if I am late in paying an instalment?

Failure to make timely payments may result in cancellation of your reservation. We provide a seven-day window of leniency for payments to go through.

How do I cancel a travel package? What is your cancellation policy?

In order for us to deliver such great deals, we are unable to reimburse you. Depending on your circumstances your travel insurance may cover you in such an event.

I can’t make it to my trip, what can I do?

We understand that life can get in the way of your travel plans. While we don’t offer it, we do recommend you investing in a travel insurance policy for our trips just in case something unexpected comes up and you’re unable to join us on your spring break last minute. Alternatively, we can transfer your fully paid trip to someone else (in most cases). Please reach out to us at team@tourismhq.com for more info.

Planning & Safety

Do I need a passport?

Yes, also you need to ensure that your passport has at least six months until expiry from the date of your return.

Do I need a visa for Fiji?

NZ & Australian citizens are automatically issued with tourist visas when you arrive in Fiji.

Do I need travel insurance?

Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delay, just to name a few!

Head here for more information on why travel insurance is so vital, what it covers, and who we recommend as your provider.

When do I receive my travel documents?

Travel documents will be made available two weeks out from departure.

Will I have cell service on my trip?

It’s super important to stay connected while travelling outside the country. Please contact your cellphone carrier to check your international coverage prior to your departure.

What do I do if I lose my passport while in Fiji?

Losing your passport is never fun but the good news is you should still be able to get on your flight back home. Here’s what you’re going to want to do:

  • Contact the NZ Embassy
  • Get a police report
  • Contact Fiji Airways to ensure you have everything they might want to see
  • Arrive EXTRA early (with the police report) at the airport to verify identity
  • Make sure to cancel your passport if it has been lost or stolen

You can find out more here.

Any tips for a first-time traveller?

For general safety purposes, we would recommend you travel in groups when in a foreign location and be aware of your surroundings. At SPRING BREAK Experience FIJI you’ll have a team of nearly 20 of us plus all the resort team on hand to help you out 🙂

What should I bring on my trip?

Here’s a list of what we recommend you bring at a minimum besides your jandals and togs:

  • Passport/ Visa
  • Cash and credit cards
  • Travel or health insurance documents
  • Copy of your reservation and itinerary
  • Screenshot confirmation numbers of flights, hotels
  • Emergency contacts and important addresses